These FAQs will provide a better understanding of CorelDRAW Product Status, Subscription, and Upgrade Information. Please note that these questions and answers apply equally to both the CorelDRAW® Graphics Suite and CorelDRAW® Technical Suite product, and in some instances will be referred to as "your CorelDRAW product" for simplicity.
What is the Upgrade Protection Program?
The Upgrade Protection Program (interchangeably "UPP") is an option for users who are on perpetual licenses that allows the use of the most up-to-date version of the CorelDRAW Graphics or Technical Suite at a fraction of the cost of subscribing to the software. Unlike subscription, if you choose not to continue the Upgrade Protection Program and have a perpetual license to CorelDRAW Graphics or Technical Suite, you get to keep the last version of the software that you installed, forever.
Is the Upgrade Protection Program available for all users?
As of September 28, 2021, the Upgrade Protection Program will no longer be available to new users of CorelDRAW Graphics or Technical Suite. If you are purchasing the full or upgrade ESD or Box version of CorelDRAW Graphics Suite or CorelDRAW Technical Suite from Corel or an authorized Corel reseller on or after September 28, 2021, the Upgrade Protection Program is no longer available and will not appear as an additional item in your cart.
Existing users who are already enrolled in the Upgrade Protection Program before September 28, 2021, will be entitled to an upgrade to the latest version of the CorelDRAW product when this becomes available during the term of their UPP and in accordance with the UPP terms (available here).
Users who have purchased the Academic Version of CorelDRAW Graphics Suite or CorelDRAW Technical Suite, are not eligible for the Upgrade Protection Program. Users with a serial number for OEM, or Not-For-Resale (NFR) License are also not eligible for the Upgrade Protection Program.
I am enrolled in the Upgrade Protection Program for an earlier version of CorelDRAW Graphics or Technical Suite. How do I claim my upgrade to the latest version?
As a user with an active Upgrade Protection Program and after the release of CorelDRAW Graphics Suite / CorelDRAW Technical Suite, you should receive an email sent to your Corel User Account email address. The email provides a download link, serial number, and installation instructions. If you have not received an email, please contact us at coreldraw.com/support.
How can I confirm my Upgrade Protection Program is still active?
You can confirm your Upgrade Protection Program is still active by signing into Your Account, navigating to Order History and viewing the purchase date and active term of your Store purchase. If you purchased your Upgrade Protection from an authorized Corel reseller, the purchase confirmation (email) contains the start and end date of the Upgrade Protection Program.
How can I see how much time I have left on my Upgrade Protection Program and can I renew it again?
The term of your Upgrade Protection Program is 12 months from the date of your purchase and may be renewable depending on when you bought your UPP as further detailed below. The order receipt that we would have emailed you provides the end date of your Upgrade Protection Program. If you bought your UPP on or at anytime before March 8, 2021 you can renew the UPP for 12 months one last time following which no further renewals will be possible. If you are entitled to such a renewal, you must renew your UPP on the end date in order to continue receiving upgrades, otherwise your UPP will automatically expire on that end date. If you enrolled in the Upgrade Protection Program at any time between March 9, 2021 and September 27, 2021 (inclusive) then you will not be entitled to any renewals of the UPP term.
What will happen when my UPP term expires?
We will transition your UPP to a free of charge CorelDRAW subscription that will be valid until March 7, 2023, if: (a) you bought the UPP after January 1, 2015, and (b) are still enrolled in that UPP on March 7, 2022. Following that transition, your CorelDRAW subscription will automatically renew for 365 days (CorelDRAW 365 Day Subscription) on March 7, 2023, at the price that you paid for renewing or buying your UPP last. You may cancel this auto-renewal by opting out of it through Your Corel Account. Click here to login to your Corel account and change renewal type from Automatic to On-Demand.
By canceling auto renewal, you will still have your UPP benefit for the remainder of your UPP term. During the extended period of the free subscription until March 7, 2023, you will also receive the benefits of that subscription at no charge. If you cancel auto-renewal, any upgrades and new versions of CorelDRAW which we release after March 8, 2022, would only be available to you during that extended period. After March 7, 2023, and without a CorelDRAW 365 Day Subscription, you will retain your right to use only those versions of CorelDRAW which you received during your UPP term. Canceling auto-renewal can happen any time before March 7, 2023, to avoid the next billing period.
If you bought UPP before January 1, 2015, then your UPP will end when your UPP term expires and no transition to any CorelDRAW subscription will happen. Instead, you may continue to use the last version of CorelDRAW that you installed during your UPP term. You may also choose to buy a CorelDRAW 365 Day Subscription at an introductory price that we will have communicated to you separately in an email.
Why not just retire the UPP program without transitioning users?
We felt that loyal users in the UPP program deserved a cost-effective option to migrate to CorelDRAW 365-Day Subscription. For those who don't want to migrate, cancelation is quick and can be done anytime in the next 12 months to avoid a future renewal charge.
When and where is the Upgrade Protection Program available?
The Upgrade Protection Program would have been available as an additional item in your cart when you purchased the full or upgrade ESD or Box version of CorelDRAW Graphics Suite or CorelDRAW Technical Suite from Corel or an authorized Corel reseller before September 28, 2021.
Do I still have time to purchase UPP if I purchased my license before August 29, 2021?
If you did not purchase the Upgrade Protection Program at the same time of purchasing a perpetual license for CorelDRAW Graphics Suite or CorelDRAW Technical Suite, and such license purchase happened before August 29, 2021, you will be given the opportunity to purchase UPP within 30 days directly from Corel or from authorized Corel resellers. You must authenticate your CorelDRAW Graphics Suite or CorelDRAW Technical Suite product within those 30 days to avail of this opportunity i.e. to purchase the UPP. If you do not purchase the UPP within the 30 days period, you will no longer be able to purchase UPP after that period.
Do I still have time to purchase UPP if I purchased my license after August 29, 2021?
If you did not purchase the UPP at the same time of purchasing a perpetual license for CorelDRAW Graphics Suite or CorelDRAW Technical Suite, and such license purchase happened on or after August 29, 2021 but before September 28, 2021, you will have only until September 27, 2021 to authenticate your product and purchase the UPP from Corel or from authorized Corel resellers. If you have yet to purchase the UPP by September 27, 2021, you will no longer be able to do so as of September 28, 2021.
Why do I need to authenticate the product?
Authentication validates and verifies your CorelDRAW product license. Authenticating the product will provide significant benefits. By doing so, you will always be up-to-date with new product updates from Corel, and you will have access to online content, features, and services from Corel during the term of your UPP.
Who needs to authenticate their product?
Authentication requires you to sign in with your Corel Account credentials to validate your license. Anyone who has subscribed to or purchased a box or electronic software download (ESD) version of CorelDRAW Graphics or Technical Suite or a trial version must authenticate the product.
What does a CorelDRAW subscription include and how is it different from UPP?
Unlike UPP, a subscription is a payment method, effectively allowing you to rent a CorelDRAW Graphics Suite or CorelDRAW Technical Suite license for a fixed period of time (with renewals if desired). As a subscriber, authentication is required to use your product and entitles you to benefits such as online content. Once your subscription expires, you will no longer be able to use the software. Upgrades are included with a subscription and ensure that you can always use the most up-to-date version of your CorelDRAW product as long as your subscription is active.
How can I confirm my subscription is still active or up for renewal?
You can confirm your subscription is still active by visiting the Product Status and Subscriptions section of Your Account. Your subscription status (including remaining days) will be listed, if applicable.
How do I manage my subscriptions?
You will need to create and validate a Corel.com account in order to subscribe to CorelDRAW Graphics Suite or CorelDRAW Technical Suite, or to authenticate the product. Once you have created and validated your account, you will be able to log in at any time on Corel.com to manage your subscription options including the opt in or opt out of auto-renewals.
Can I upgrade from a trial or 30-day subscription to a 365-day subscription?
Yes. You can upgrade your subscription only from within your Corel.com account and benefit from the associated cost savings when you upgrade to a 365-day subscription.
What happens if my credit card expires?
If your subscription or UPP is up for renewal or extension, and your credit card has expired, an email will be sent to the email address associated with your purchase to notify you to update your payment information. Your UPP will automatically expire if you fail to update your payment information for its renewal or extension by the end date of its term. You will not be entitled to re-activate your UPP after its expiry.
Are there any differences between subscribing to CorelDRAW Graphics Suite or CorelDRAW Technical Suite and purchasing a full box/download?
If you subscribe to CorelDRAW Graphics Suite or CorelDRAW Technical Suite, and you cancel your subscription auto-renewal, or it expires, your version of the software will revert to viewer mode (similar to when a trial expires). Keeping a subscription active will ensure you always have access to the most current version of your CorelDRAW product. If you purchase a Full version of the suite, you own that specific software version forever, but you are not entitled to any updates, new features or subscriber-exclusive features and content.
I don’t have an internet connection available at all times. How do I use product features and can I access online content?
As long as you have activated your product by signing in with your Corel.com account, you have access to all main product features even if you are offline. In order to access some of the included software components, online features and content, you must be online and authenticated. If you are subscribing to CorelDRAW Graphics Suite or CorelDRAW Technical Suite, you will be required to be online at least once every 30 days to re-authenticate your subscription.
Can I cancel my Upgrade Protection or Subscription?
If you have auto-renewal set up for your Subscription, you can cancel it at any time. You can cancel the current term of your UPP but cannot cancel the current term of your Subscription. Please note, if you cancel your Upgrade Protection, you will not be able to re-activate it. It is only available for purchase at the time of your software purchase or within 30 days of your software purchase when you buy an ESD version or Box product direct from Corel or from an authorized Corel reseller.
If I have cancelled my Upgrade Protection or auto-renewal for my Subscription, how can I reactivate it?
If you cancel your Upgrade Protection, you can no longer reactivate it. If you cancel a subscription you can reactivate it in the Product Status and Subscriptions section of Your Account.
I have subscribed to CorelDRAW Graphics Suite for Mac. Why does that subscription now show as not renewable in my Corel.com account and in the installed applications?
As of our CorelDRAW Graphics Suite March 2022 Subscriber Update, your CorelDRAW Graphics Suite subscription entitles you to both Mac and Windows desktop applications. As a CorelDRAW Graphics Suite active subscriber you will find a separate subscription in your Corel.com account that is platform-agnostic. With your CorelDRAW Graphics Suite serial number starting with a DR24 prefix you can choose to install and authenticate CorelDRAW Graphics Suite March 2022 Update for Mac and/or for Windows. Select this platform-agnostic CorelDRAW Graphics Suite subscription to renew your subscription for continued use of the software with all subscription benefits.
I am a Corporate user. Can I use online content and features?
Corporate users who have purchased CorelDRAW Graphics Suite or CorelDRAW Technical Suite Enterprise licenses, or CorelDRAW Graphics or Technical Suite subscription volume licenses, can access and use online content and features as long as they have authenticated the product. Please reach out to your IT administrator or team for authentication and access to the online content. Note: Your administrator may prevent access to online content during network deployment of the software. Software deployment is supported only with CorelSure Maintenance. CorelSure Maintenance is included with CorelDRAW Graphics Suite or CorelDRAW Technical Suite Enterprise licenses and subscription volume licenses.